Shipping Information
How much does delivery cost?
Standard delivery is just $7.95 per order.
How long will it take?
Because we offer such a huge range of products, we have multiple warehouses, so it can take a little longer to ship goods to you. We display the expected dispatch time to get your items on their way to you on the product page.
Once it’s arrived with us, we then hand it to our specially chosen courier to get it to you as quickly as possible.
Standard delivery time is currently 10-15 working days from the day of dispatch.
When we say 'dispatch time' we mean the amount of time for us to send your product out. This will be displayed on each product listing.
When we say 'working days', we don’t include weekends or bank holidays.
Whilst we try our best to get your parcel delivered to you ASAP, sometimes things can happen outside of our control (adverse weather, customs delays etc.) - so these delivery timeframes are estimates!
European Delivery is charged at $7.95.
Rest of the World Delivery is charged at $7.99.
How do I know where my order is?
When you place your order we choose a service to suit the product to make sure we can get it to you as quickly and safely as possible.
As we use international carriers to get your order to Australia we don't always get supplied with the tracking number straight away.
Once your order is dispatched we'll provide you with the relevant tracking numbers and links if they are available, allowing you to keep an eye on the progress of your order.
Please note that sometimes there may be delays due to customs checks but this is rare but this may add a few working days on to the delivery estimate.
Do I need to worry about customs?
No, we take care of everything. The price you pay on our website is final and you do not need to worry about this. There will be no surprises. We will pre-pay any applicable customs charges. You will receive our parcel in the same way you receive any other order placed on the Internet.
Over the last 10 years we have delivered over 140,000 Internet order parcels to Australia, so rest assured that you are in experienced hands.
